Shipping And Delivery
How much are the delivery charges?
For international shipment charges, please contact our customer care.+971-56-3113655
PS: Any tax/duty, if applicable, has to be paid by the customer.
What is estimated delivery time?
General delivery times (after your order is confirmed) are:
For all cities within the UAE 1-5 working days
Delivery time to the end user is subject to factors beyond our control ("Force Majeure Event") including but not limited to unexpected travel delays from our courier partners and transporters due to weather conditions and strikes. Al Fayrouz Medical will not be liable for any loss or expenses sustained by the End User arising from any delay in the delivery of the goods howsoever caused.
How will the delivery be done?
We process all deliveries through our delivery team reputed courier.
When and how will I be informed regarding the status of my shipment?
You will receive an order confirmation mail within 1 business day from the day you place the order at alfayrouzmedical.com providing details of order shipment (Shipment Number, Courier Service, Online Tracking “if available” etc) and an estimated time of delivery. We will make sure that your shipment reaches you within the time as specified on the website and in the meanwhile you can also track the order online using the details provided in the mail.
In an unlikely case, if we are unable to make any of the ordered product available in 2 business days from the day you place your order , our Customer Service Personnel will call you to inform you the same and will ask for an extension of time if the product can be made available in some extra time. As per the customer’s choice, either full refund of money (if advance payment is made online) will be made immediately or new timelines of the order will be mailed.
In case of Cash on Delivery payment mode, our Customer Services Personnel will call the customer to confirm the order and shipping address before shipment. A confirmation mail along with shipment details will be send only after the telephonic or WhatsApp confirmation.